With respect to ongoing situations where there is a high amount interaction online, ICMediaDirect advises addressing the issue offline where possible by asking for the customer’s contact information or requesting to contact them privately. Experts at the agency have stated that this can reduce the impact of any future mistakes as well as the pressure on the business manager dealing with the complaints.
One of the globe’s top influencers in online reputation and a PR powerhouse, ICMediaDirect will join other agencies and industry leaders at Affiliate Summit East (ASE) 2016 to share valuable market insights and hear views of other participants on most current issues nationwide and internationally. Taking place July 31 through August 2 at the New York Marriott Marquis in New York, the annual conference is planning to bring together over 5,000 marketers, vendors, networks and media outlets. Reputation management professionals at ICMediaDirect will discuss the importance of building a respected online brand for outlets as well as individuals and will highlight some of the forward-thinking strategies they use for top content marketing. To view a personal or your company’s Online Reputation Report, enter the ICMediaDirect homepage at http://www.icmediadirect.com.
These statistics are applicable to all companies, but they hone in specifically on local businesses. A significant 92% of those surveyed state they would only use a brand if it had, at least, a four-star rating on review sites. The stats are broken into categories, with reliability (27%), expertise (21%), and professionalism (18%) being seen as the most vital characteristics for a local firm to be associated with. After studying this data and more, ICMediaDirect explains that building up a solid reputation online is just as important for a company as focusing on its physical standing in the local community.
The SBIEC is a respected specialist for recognizing companies across many industries that meet its standards of excellence. It encourages independent enterprise and entrepreneurial success, offering the opportunity for companies of all sizes to be awarded for their performance. Particular focus is given to meeting and exceeding standards for customer service, product quality and corporate ethics. ICMediaDirect has received its third consecutive award because of its mastery in maintaining these essential qualities, as it pioneers and masters web-based strategies that benefit its hundreds of clients each day. Its team of experts are skilled at recognizing all undesired online content, and build their various campaigns to improve positive search engine results on different web browsers.
The Small Business Institute for Excellence in Commerce (SBIEC) recognized ICMediaDirect, a top reputation management firm, with the New York Excellence Award for the third year straight. Once per year, the SBIEC selects businesses that have accomplished outstanding feats in both professional and local commercial environments. The decision comes after thorough corporate reviews and examination of the respective field. Check your Online Reputation Report today at http://www.icmediadirect.com.