Reputation experts at ICMediaDirect suggest that companies monitor online activities regularly, in case a reputation management plan needs to be implemented quickly. By keeping a close eye on online reviews and brand mentions, firms can use a proactive approach to their online reputation management using the variety of monitoring tools available. To make the process easy and efficient, Google Alerts allows users to receive email updates on the latest Google results featuring brand mentions. To monitor pertinent activities on various social media platforms, entities should use the Social Mention tool tracks keywords related to a brand.
Positive reviews clearly increase the business of a firm. On the other hand, the study further shows that negative feedback can have a direct financial impact on businesses. For instance, 86% of potential customers said they would think hard about buying a product from a firm with adverse online testimonials. Likewise, an extra star on reviews builds a 5% to 9% average rise in revenue for a business, while just a solo bad review could result in a company eliminating about 30 customers from the roster. ICMediaDirect further suggests that getting positive reviews online results in sales.
ICMediaDirect, the New York City and Washington DC-based Public Relations and Reputation Management agency, provides specialized insight on the significance of online reputation for individuals and businesses. For more than 20 years, the team of reputation experts have been providing brand repair services and improving online status of elite individuals as well as Fortune 500 companies. This year, ICMediaDirect has once again received the New York Excellence Award from the Small Business Institute for Excellence in Commerce (SBIEC) for the third straight year, through demonstrating strong business ethics and corporate values. View your customized Online Reputation Report now, by visiting http://www.icmediadirect.com
Though most businesses can apply this information, this is applicable mostly to local businesses. An enormous 92% of participants claim they would only use a company if it had, at a lowest, a four-star rating on review websites. The numbers were evaluated further, with reliability (27%), expertise (21%), and professionalism (18%) coming through as the most fundamental features for a domestic firm to be related to. After studying these key figures and more, ICMediaDirect highlights that building up an all-encompassing reputation online is just as consequential for a company as focusing on its offline reputation locally.